Delivery Information
Stock items despatched within 24 hours, bespoke items up to 10 working days. If an item is out of stock, we will contact you by phone or email as soon as possible.
To find out more, please send an email to question@dementiacareproducts.co.uk, or call us directly on 01254 247475 (Monday - Friday 8.30am – 5.00pm). We use the following carriers, Royal Mail, Hermes TNT and DPD, and will select the most appropriate one to deliver your product.
We make a standard delivery charge of £7.14 inc VAT to most UK postcodes. Some special offers may be available.
Please note that that there is a higher charge of £11.95 inc VAT for standard deliveries to:
• Scottish Highlands and Islands, postcodes as follows: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
• Isle of Man and Isles of Scilly, postcodes as follows: IM, TR21-25
• The Channel Islands
We do not currently ship to Northern Ireland.
Larger items may cost more, in which case we will contact you. Delivery may also take longer to these postcodes.
For details of delivery charges and times to other international destinations outside the UK, please send an email to question@dementiacareproducts.co.uk, or call us directly on 01254 247475 (Monday - Friday 8.30am – 5.00pm).
Access for delivery is the responsibility of the customer and Makerfield Ltd will not be liable for any damage caused in the event of problems with access.
All orders for incontinence related products are despatched in plain packaging, which does not mention incontinence or similar.