We are confident you will be happy with the product you have purchased from us but please refer to our policy below if for any reason you wish to return it.
Cancellation
You may cancel your order within fourteen working days after the order has been delivered.
Makerfield Ltd will then give you a full refund for the cost of the goods ordered within 30 days of them being returned.
How to return goods
To return or exchange a product you will need to send an email to question@dementiacareproducts.co.uk, or call us directly on 01254 247475 (Monday - Friday 8.30am – 5.00pm) and request an authorisation code.
If the goods have been delivered in faulty condition, we will refund the cost of postage.
If the goods have already been delivered and you have changed your mind, you may be responsible for the cost of returning them.
Goods must also be returned in a re-saleable condition in their original packaging, otherwise we reserve the right to charge for repair or replacement and you may be liable for a claim for loss of value.
Non-returnable products
Made to order or personalised products are non-returnable, unless they have been damaged, are faulty or not as described.
Perishable or wearable items such as incontinence pads are not returnable either.